Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and Winboz ("Company", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://winboz.cam (the "Platform"). These Terms govern your access to and use of all services, features, content, and functionality offered through the Platform.

Winboz operates under an international gaming licence and provides online casino games, sports betting, live dealer games, and related entertainment services to eligible users worldwide, including players based in Malaysia who access the Platform. By creating an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated into these Terms by reference.

For the purposes of these Terms, the following definitions shall apply:

To register and maintain an account on the Winboz Platform, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the Platform:

• You are at least 21 years of age. Winboz strictly enforces a minimum age requirement of 21 years for all account holders. Underage gambling is illegal and Winboz has zero tolerance for any attempt to circumvent this requirement.
• You are accessing the Platform voluntarily and of your own free will, for personal entertainment purposes only.
• You are not a resident of, nor accessing the Platform from, a Prohibited Territory.
• You are not registered on any self-exclusion programme (including Winboz's own self-exclusion list) and have not previously been excluded from any licensed gambling operator for problem gambling.
• You have not previously had an account on the Winboz Platform suspended or terminated for breach of these Terms.
• You are acting on your own behalf and not as an agent, representative, or nominee of a third party.
• You are not an employee, director, officer, agent, or contractor of Winboz or any of its affiliated companies, or an immediate family member of such a person.

Each eligible person may open only one (1) account on the Winboz Platform. The creation of duplicate accounts ("multi-accounting") is strictly prohibited. Where duplicate accounts are identified, Winboz reserves the right to close all duplicate accounts, void all associated bonus funds and winnings, and permanently ban the player from the Platform.

When registering, you are required to provide accurate, complete, and current information. You agree to promptly update your account information if any of your details change. Providing false or misleading information at registration constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of any balances.

Account Security Obligations:

• You are solely responsible for maintaining the confidentiality of your username and password.
• You must not share your account login credentials with any third party under any circumstances.
• You must notify Winboz immediately via live chat or email at [email protected] if you suspect unauthorised access to your account.
• Winboz will never contact you to request your password. Any communication purporting to be from Winboz that requests your password should be treated as fraudulent and reported immediately.
• You are liable for all activity conducted through your account, including any losses incurred, until Winboz is formally notified of unauthorised access and takes remedial action.

Winboz strongly recommends enabling two-factor authentication (2FA) on your account. Players who enable 2FA benefit from enhanced security and may qualify for expedited withdrawal processing under the Gold VIP tier.

Winboz offers a range of payment methods suited to Malaysian players, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX online banking, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, and cryptocurrency deposits via USDT TRC20, BTC, ETH, and LTC. Minimum and maximum transaction limits apply per method as displayed in the Cashier section of the Platform.

Deposit Conditions:

• All deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited.
• Winboz does not accept deposits from credit cards or any form of credit facility.
• Deposits made in error cannot be reversed once accepted into the Platform. Contact support immediately if you believe an error has occurred.
• Cryptocurrency deposits are subject to network confirmation times and exchange rate variations at the time of crediting. Winboz is not responsible for price movements between deposit and crediting.

Withdrawal Conditions:

• Withdrawals will only be processed to a payment method registered in the same name as the Winboz account. Winboz reserves the right to request documentation confirming payment method ownership.
• A completed KYC verification is required before withdrawals exceeding the Platform's defined threshold can be processed. Players are encouraged to complete KYC verification proactively.
• Withdrawal processing times are as indicated on the Platform: e-wallets (Touch 'n Go, Boost, GrabPay) typically under 5 minutes; DuitNow/FPX within 5–15 minutes; bank wire within 15–60 minutes. These are target processing times and not guarantees.
• Winboz reserves the right to delay withdrawal processing for up to 72 hours for enhanced security checks or fraud prevention purposes. Players will be notified if such a delay is applied.
• Any bonus funds that have not met the applicable wagering requirement at the time of a withdrawal request will be removed from the player's balance prior to processing.

Winboz offers various welcome bonuses, reload bonuses, cashback offers, and other promotional incentives to eligible players. All promotions are subject to the general bonus terms set out in this section, as well as any specific terms attached to individual promotions as communicated at the time of the offer.

General Bonus Conditions:

• Wagering Requirements: All bonus funds are subject to a wagering requirement (rollover) before withdrawal. The applicable multiplier is specified per promotion — typical ranges are 10x to 35x the bonus amount. Failing to meet the wagering requirement within the bonus validity period will result in the bonus and associated winnings being forfeited.
• Maximum Bet During Active Bonus: While a bonus is active and wagering requirements remain incomplete, the maximum allowable bet per round or spin is MYR 50 (or the stated maximum for that specific promotion). Bets exceeding this cap during an active bonus may result in the bonus and associated winnings being voided.
• Game Contribution Rates: Different game categories contribute differently toward wagering requirements. Slots typically contribute 100%; table games (baccarat, blackjack, roulette) typically contribute 10–20%; certain games may be excluded entirely. Full contribution schedules are available on request from support.
• Bonus Expiry: Bonus funds and the obligation to meet wagering requirements expire within the validity period specified per promotion, typically 7, 14, or 30 days from the date of bonus crediting. Expired bonus funds are automatically removed from the account balance.
• Maximum Cash-out: Certain bonuses impose a cap on the maximum amount withdrawable from bonus-derived winnings. Where applicable, this cap is stated in the promotion-specific terms.
• One Bonus per Player: Welcome bonuses are available to new players once. A player may not claim a welcome bonus more than once, including through multiple accounts or by re-registering after account closure.

The following activities are strictly prohibited on the Winboz Platform. Any player found engaging in prohibited conduct may have their account immediately suspended or terminated, any winnings voided, and may be reported to relevant authorities where applicable:

• Providing false, misleading, or inaccurate information at registration or during KYC verification.
• Operating or accessing the Platform from a Prohibited Territory using a VPN, proxy, or any other method designed to circumvent geographic restrictions.
• Creating more than one account, whether under your own name or using a third party's identity.
• Using automated software, bots, scripts, or any form of artificial intelligence to access or interact with the Platform in a manner that provides an unfair advantage.
• Engaging in collusion with other players to manipulate game outcomes or exploit software vulnerabilities.
• Exploiting errors, glitches, or misconfigured odds in a manner that would not be possible under normal, intended operating conditions.
• Depositing funds derived from illegal activity or using the Platform for any money laundering or financial fraud purpose.
• Engaging in abusive, harassing, threatening, or discriminatory behaviour toward Winboz staff, live dealers, or other platform users.
• Reverse engineering, decompiling, or attempting to access the source code of any Platform software or technology.

All content on the Winboz Platform — including but not limited to software, game content, graphics, logos, trademarks, brand names, page layouts, text, data, and audio-visual materials — is the exclusive intellectual property of Winboz or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only, in accordance with these Terms. You may not reproduce, redistribute, republish, transmit, sell, or commercially exploit any portion of the Platform content without prior written authorisation from Winboz.

The Winboz name, logo, and all associated brand marks are the property of the Company. Unauthorised use of any Winboz branding is strictly prohibited and may constitute trademark infringement subject to legal action.

The Winboz Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. Winboz does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable law, Winboz, its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other commercial or economic loss.

Winboz's total aggregate liability to any player in respect of any claim arising under these Terms shall not exceed the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim.

Winboz is committed to promoting responsible gambling practices. We recognise that a small minority of players may develop problematic gambling behaviour, and we take this responsibility seriously. The Platform provides a range of free tools to help players manage their gambling activity.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, limits take effect immediately for reductions and after a 24-hour cooling period for increases.
• Session Reminders: Time-based session notifications can be configured in account settings to alert players when they have been active for a defined period.
• Self-Exclusion: Players who wish to take a break from gambling may self-exclude for periods ranging from 30 days to permanently. Self-exclusion requests are processed within 24 hours of submission. Once active, self-exclusion cannot be reversed until the exclusion period has fully elapsed.
• Cooling-Off Period: Short-term cooling-off periods of 24 hours, 48 hours, or 7 days are available and take effect immediately upon request.
• Reality Checks: Players may configure pop-up reminders at set intervals displaying time spent and net win/loss for the current session.

All responsible gambling tools are available free of charge to every account holder. For further information, please visit our dedicated Responsible Gambling page.

For players aged 21 and above only. Gambling should be treated as entertainment. Never gamble with money you cannot afford to lose.

Winboz reserves the right to suspend, restrict, or permanently terminate any account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms, including Prohibited Conduct as defined in Section 7.
• Failure to complete KYC verification within a reasonable timeframe following a formal request.
• Reasonable suspicion of fraudulent activity, money laundering, or any other illegal conduct.
• Receipt of a chargeback request from a payment provider in relation to a player deposit.
• Account inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant. Winboz will provide 30 days' notice before closing a dormant account, and any remaining balance will be returned to the player subject to standard KYC requirements.

Players may voluntarily close their own account at any time by submitting a written request to [email protected]. Account closures are processed within 2 business days. Any verified real-money balance remaining at the time of closure (excluding unmet bonus funds) will be returned via the player's registered payment method.

Winboz reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where amendments are material in nature, Winboz will provide no less than 14 days' notice via a notification displayed on the Platform and/or by email to the address registered on each affected account, prior to the amended Terms taking effect.

Minor clarifications, corrections of typographical errors, or amendments that do not materially affect player rights may be implemented without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request account closure prior to the effective date.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Winboz holds its international gaming licence. These Terms expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.

In the event of a dispute between a player and Winboz, the player is encouraged to first contact Winboz's customer support team at [email protected] to seek an informal resolution. Winboz will acknowledge all formal complaints within 5 business days and endeavour to resolve them within 28 days.

Where a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the arbitration body designated by Winboz's licensing authority. The language of arbitration proceedings shall be English.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the Winboz support team through any of the following channels:

Our support team serves players across Malaysia, including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, and Johor Bahru. All support communications are conducted in English.